At this time, the provider directory is under maintenance. Please call member services for assistance finding a provider.
ERS Member Service
(210) 358-6262 (Local)
(877) 698-7032 (Toll-Free)
Hours of Operation:
Monday - Friday
8:30 a.m. - 5 p.m.
Community First Health Plans (CFHP) is pleased to be the Health Maintenance Organization (HMO) offered through the Texas Employees Group Benefits Program (GBP) in your service area for Plan Year (PY) 2021. CFHP is a locally owned and managed HMO based in San Antonio.
Below is a list of helpful documents and an audio presentation to better understand the benefits we offer you as an ERS Member.
Community First Health Plans is actively monitoring the current Coronavirus Disease and the recommendations from the Centers for Disease Control and Prevention (CDC) in addition to, the World Health Organization. We’ve provided an FAQ and learning resource below. We encourage you review these resources.
Participants have network mental health benefits. Simply choose a network mental health provider and make an appointment. You can find a network provider by logging into your online account or calling us at (210) 358-6262 or toll-free at (877) 698-7032 (TTY: (210) 358-6080). Representatives are available Monday - Friday, 8:30 a.m. - 5 p.m. CT
Review the Benefits Fact Sheet for information on costs.
You may also log on to the member portal and access online educational mental health related resources at no cost.
Read about free resources available to our members with asthma.
Learn more about the various programs we provide to help members quit smoking.
Community First Health Plans (CFHP) is proud to be offered by the Texas Employees Group Benefits Program (GBP). These are some facts you might want to know about CFHP.
This preferred drug list was developed by the Community First Health Plans (CFHP) Pharmacy and Therapeutics (P&T) Committee to ensure you receive cost-effective pharmaceutical care, emphasizing quality and safety.
There are several routine vision and value-added benefits that Community First Health Plans members receive.
Find information on mental health benefits.
Learn how our Case Management staff is available to assist members who have a chronic health condition.
Discover the tools we have available to help members with Diabetes.
Visit the Centers for Disease Control and Prevention website for the latest updates on influenza, commonly know as the Flu.
Review information about our program designed to help expecting moms and babies.
Your health plan includes a three-tier prescription drug benefit, which is administered by Community First Health Plans and our Pharmacy Benefit Manager (PBM), Navitus Health Solutions, in accordance with the plan design specified by the Employees Retirement System of Texas (ERS).
Go to the Member Web Portal to register for an account. Then, sign-in to your account to review your personal account information.
Go to the ERS website.
Learn about the prescription mail order program and how to register.
Find Community First Health Plans contact information.
Learn how to file a Complaint
Learn about special considerations given to members who have recently changed providers due to a provider terminating his/her contract with Community First.
Review, print, and download the SBC (English and Spanish Version) and the Glossary of Heath Coverage.
Search for participating Envolve vision care providers.
Review, print and download information about our additional benefits.
Review, print, and download a 4-page overview of Community First Health Plan benefits.
Find the Supplemental Information form used to designate a primary care physician.
Learn how to request additional ID cards.