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Contact Us

ERS Member Services
(210) 358-6262 (Local)

(877) 698-7032 (Toll-Free)

TTY
(210) 358-6080

(800) 390-1175

For emergency care
9-1-1

Behavioral Health
(210) 358-6100

Secure Email

Member Portal

Hours of Operation:
Monday - Friday
8:30 a.m. - 5 p.m.


After hours, calls are transferred
directly to our Nurse Advice line



Address
12238 Silicon Drive, Suite 100

San Antonio, TX 78249


Community First Health Plans is the area's only non-profit, locally owned and managed health care organization. What that means is our employees work and live right here in South Texas. We offer plans and benefits you can trust to keep you and your family healthy. 

Our Member Services Representatives can:

  • Answer questions about your health plan, your benefits, the member handbook  , and your claim reimbursement;
  • Send you information about your health plan;
  • Help you choose/change your PCP, transition your care to another provider, and resolve your complaint;
  • Connect you to our free NurseAdvice line, available 24/7; 
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